Robinson Library has introduced a new text message scheme alerting staff to noisy students
The Robinson Library has introduced a new service allowing library users to contact staff discreetly when other users are causing too much noise.
Speaking to The Courier, Head Librarian Wayne Connolly explained: “We’re well aware of how busy the library gets at this time of year and that people want to get their heads down and study quietly.”
He spoke of how students usually complained when they had become agitated enough to leave their seats, by which time, “the damage is already done.
“Some people don’t like to complain to us at all, or don’t want to leave their seat because they might lose them.”
He explained that when students send a text to the number, detailing the floor they are on and where they are, a member of staff will attend and speak to the noise-makers.
In some circumstances they could be asked to move to social areas like YourSpace to continue their work. The service is primarily aimed at users in the quiet areas on levels three and four in the library.
“It lets people contact us in a slightly different way and we’ll respond to it.
“We’re very much aware that people want [the Library] to stay quiet and we’ll do our best to keep it that way”.
At the time of printing, the Library confirmed that the service had already been used several times despite only just starting up last week.
Students in the Robinson Library can text noise complaints to 07891 484764.